Katie was amazing! Our grandchildren (ages 1, 2, and 4) had a wonderful VIP experience. Wait times were virtually nonexistent, which really helps with little impatient ones! Our 4 year old met ALL of her favorite princesses and then some! Our guide was especially patient and super understanding with our 4 yr old who has some special sensory issues (loud noises, bright lights etc) our experience was outstanding! We will definitely use this service again!